Ping.fm Blog - Latest Comments in Ping.fm / Blog / The Woes of Uncontrollable Downtime

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

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Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Nathan — Sat, 01 Nov 2008 16:12:33 -0000

It happens to the best of us... it hard for people to understand that these things happen.

I still haven't received my Ping.fm bill. :D

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Greg Harris — Wed, 29 Oct 2008 08:16:32 -0000

Adam & Sean,

After my first DNS downtime as an entreprenuer, I learned a valuable lesson. Get a third-party DNS service that offers Dynamic DNS and redundant servers in different geo locations.

This is the best thing I ever did, and it cost practically nothing. When our datacenter was cut off, we were able to switch to backup servers in a different location in minutes.

We use Nettica, but there are many.

Good luck with the venture. Service looks great!

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Roger — Tue, 28 Oct 2008 12:49:11 -0000

Thanks Adam & Sean. It's great to see your open and honest discussion about the downtime. As you can imagine many of us were rather traumatized after coming to rely on your wonderful app. I was a bit harsh on GoDaddy in my blog report on this, so I'll put a note linking to your blog post.

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

JenniferF — Mon, 27 Oct 2008 12:37:13 -0000

Glad to see everything is back up. I love ping.

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Michael Johnson — Sun, 26 Oct 2008 18:18:14 -0000

I still cannot login from the UK... what's happening? Servers crash again?

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Murat Bişkin — Thu, 23 Oct 2008 14:29:06 -0000

ohh finaly ping.fm works now

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Chris Wright — Wed, 22 Oct 2008 13:57:51 -0000

Welcome back...
You had me worried that the "Global Economic Depression" had claimed another victim...

I recommend all users follow you on Twitter... tis how I found out about the reason for your woes...

Now... what are GoDaddy going to do with all that advertising revenue they gained from that nice little GoDaddy landing page that was in place..
I'm sure a charitable donation to a place of your choice by GoDaddy would not go amiss (especially coming up to Christmas).
Even in Beta, there must have been a fair few clicks made on their landing page by your user base...
Go on, push em for a donation...

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Dwight Spencer (@denzuko) — Wed, 22 Oct 2008 04:52:36 -0000

Glad to see your back up and running, I think you guys had a big scare in the blog-o-sphere there when you when down.

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

cabezas — Tue, 21 Oct 2008 14:55:05 -0000

So true, cyberczar, so true! The new Spinvox service is tremendous. Happy to have you back!

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

LouCypher — Tue, 21 Oct 2008 14:51:35 -0000

Glad to see you back : )

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Tribute Bands — Tue, 21 Oct 2008 14:16:01 -0000

I'm very glad to know that the site is back, I tried to login earlier today and wasn't able to. I only joined the site yesterday after I found out about it from Charles Heflin who is BIG in social media circles and then today when I couldn't find it I thought...what the heck is going on, did I type the name in wrong, why wasn't an announcement made. I appreciate your transparency about all this, it's better to be straight with people and tell them like it is.

John O'Hara
United Kingdom

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Wayne Smallman — Tue, 21 Oct 2008 14:05:13 -0000

For a while, I thought Ping.fm had gone Titsup.com.

I felt like a dog with a toy — it's not until it's gone when you really want to play with it...

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Miladinoski — Tue, 21 Oct 2008 13:49:18 -0000

I am really, really happy because of this! I tried HelloTxt.com in the meanwhile while your service was down, and I could gladly say that Ping.fm is better than it, though Hellotxt still has much time to make space in the intar tubez. :)

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Dossy Shiobara — Tue, 21 Oct 2008 13:31:33 -0000

How about setting up an alternate domain (pingfm.com appears to be taken, oh well) pointed at your servers in case the .fm TLD goes tits-up again?

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Allan White — Tue, 21 Oct 2008 13:27:32 -0000

Thanks for being up-front and overly communicative during the outage. People can forgive downtime a lot more than bad customer service. Thanks for all your hard work, guys!

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

wtupyo — Tue, 21 Oct 2008 13:22:49 -0000

hurray for being back up!

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

Andy C — Tue, 21 Oct 2008 13:10:10 -0000

Interesting that you used 3 alternative methods of communication to inform users.

When Jaiku had a planned outage that overran slightly, they chose to use, err, precisely zero alternative methods of informing a disappointed and frustrated user base.

Re: Ping.fm / Blog / The Woes of Uncontrollable Downtime

cyberczar — Tue, 21 Oct 2008 13:06:58 -0000

Glad your back. How's that song go? You never know what you've got 'til it's gone…